I was speaking the other day with a friend of mine about Twitter. Seems everyone is reading/talking/playing with Twitter, but really have no idea what it's all about and how it might impact the marketing world.
SO first, a bit of background on Twitter via a Fast Company magazine interview with the founder, Evan Williams:
http://www.fastcompany.com/articles/2008/03/interview-williams.html
Second, a bit of background on some of the new ways people and companies are using Twitter that are a part of What's next:
http://www.businessweek.com/technology/content/may2008/tc20080514_269697.htm
Some of the companies mentioned in the above article use Twitter for customer service issues. Some for other reasons, like to close out excess inventory, like Dell.
http://twitter.com/delloutlet
The options are kind of endless.
So, as part of my usual rant, if you are not paying attention to Twitter you are not keeping up with what's likely to be a part of What's Next.
As an agency or client side person, you should also be playing with Twitter a bit. Sign up for an account (it's free). Pick a few people or companies to follow. See what the experience is like. Then the next time a client or colleague inside your company asks you what you think of Twitter you won't sound like a twit.
I haven't made up my mind yet about the platform. At first I thought it was all a bit of a pain in the ass. All of those little notices filling up mu in-box. Then I saw what Dell was doing and a little light went on. The marketing opportunities Twitter presents could be interesting. But again, it will come back to how two things are addressed: the true utility of the platform (how useful it is to the user), and the user experience. Is the experience only those little updates? Or should they lead to a larger brand experience. I think the latter.
We'll see.