What's Next: The Great Digital Talent Hunt
I'm just back from a long road trip to several of our offices and a bit of a vacation.
I work with our offices whenever they have a new business opportunity, and several of the larger one's we currently are addressing have digital marketing issues as part of the brief from the client. Pretty standard fare, but the consistency of these requests is ever increasing.
in talking about these opportunities with the leaders of our offices I've noticed a central theme: acquiring and retaining digital talent.
Several office heads bemoaned the fact they they couldn't find good talent. One was having an issue because the really good people he did have were being cherry-picked by other firms with ridiculous salary offers, which highlights that everyone is desperate.
Mark Kingdom, who writes a regular column for ClickZ.com, and is the CEO of Organic, predicted earlier this year that one of the key issues facing agencies in 2007 will be "Growing The Digital Talent Pool".
And another article on ClickZ.com outlined how desperate agencies are looking to colleges and art schools to fill the void:
http://www.clickz.com/showPage.html?page=3618821
This is an issue all agencies are facing. Senior management must recognize, as we have at my firm, that there has to both an HR effort put in place to attract this talent, and a cultural change must take place in order to insure that the work being done is not only right for our clients, but will be challenging and fulfilling for our teams.
As I've mentioned many times before in this blog, technology is now and for the foreseeable future the key issue that marketers and their agencies are facing. Agencies must make a commitment to both attract the very best talent, but also to take the people who are already in place and bring them up to speed as quickly as possible.
**a cultural change must take place **
This, by far, is the most important element and one so few people still seem to get. People look at us and think our atmosphere can be unprofessional. They don't see it as having ANYTHING to do with the less than 2% turnover rate we have, even with average salaries well below what our competitors will pay.
Agencies aren't willing to wholesale reinvent their culture, even when they know there really is no other option.
Posted by: Rick | September 06, 2007 at 08:46 PM
I have to agree that the cultural aspect is key. I haven't worked in a large ad agency, and the more I spend time with people who do, I realize that I wouldn't want to be in their shoes. They're either talking about their inability to get the traditional ad guys out of their old ways of thinking or have resigned themselves to the fact that retention isn't really an issue. They seem to expect that every three years, there will be a changing of the higher ups, and their jobs will go when their boss's job goes. I've never understood why, in a time when you need to create what's next rather than figure it out, there isn't more of an effort to create a creative environment where people want to stay and feel free to take risks. Being " a creative" isn't just what you do, it's who you are.
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